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THAT'S RIGHT, WE'LL CALL YOU BACK. YOU DON'T HAVE TO PAY INTL. CALLING RATES / WAIT IN THE LINE TO SPEAK TO US.
THIS CALL MAY BE MONITORED OR RECORDED FOR QUALITY PURPOSES. CALL BACK TIME MAY FLUCTUATE DURING HIGH CALL VOLUME PERIOD.
PLEASE READ ENTIRE RETURN POLICY PRIOR TO SUBMITTING THIS REQUEST TO AVOID DELAY IN PROCESSING
WE MAY NEED TO CALL YOU ABOUT YOUR RETURN
HAS TO BE THE SAME EMAIL PROVIDED ON YOUR ORDER
YOU CAN ONLY SUBMIT 5 ITEMS AT A TIME, IF YOU NEED TO RETURN MORE, USE A SECOND FORM
You initiate the return request on imbesharam.com/returns after having read the return policy and guidelines. While you wait for the RMA#, fill the return checklist and have your package ready.
Upon receipt of the return request, visual inspection of products and conformation to return policy, we email you the RMA# and schedule for the return package to be picked up by our courier partners.
After clearing customs the package arrives at our US center, goes through a physical inspection and gets sent back to the supplier. Returns Dept processes the refund / ships your replacement.
By now you should have received the replacement in courier / refund back to your card, depending on the type of return option selected. At this stage we consider the return process completed.
or look up our self-help section FAQ's for additional information.