FAQ - Shipping

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What is your Reshipping Policy?

Our logistic partners in India - Bluedart and Fedex have plenty of benefits and advantages and a few restrictions as well. We all strive to provide you the best service, here is a quick overview:

1.When your order clears customs and gets connected with the domestic shipper, they send you an SMS, and our team sends a courtesy SMS/phone call to all Self Pick up orders to remind them to pick up order soon it arrives.

2.After the order arrives at the courier office in the customers pincode, the courier personell generally makes a call attempt and a delivery attempt on same day.

3.On the third day, if the order is still not delivered or picked up, our team sends a courtesy SMS/phone call to remind you to pick up the order as the courier office will send it back after 5days.

However, in spite of these precautions, few orders sometime don't get picked up, or get returned back to our India warehouse due to a multiple number of unique reasons. Under these circumstances, if we have to reship the order to you, it will incur a 'Reshipping Fee' of Rs299, which is charged by the shipper to reattempt the delivery once again. This may also cause a 7-10 business days delay which may vary on the time it takes for the package to come back and then for it to get connected in the same cycle once again. 


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