FAQ - Returns

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How do I Return/Exchange products?

If the return meets one of the four guidelines above, please gather the product/s you would like to return/exchange and click a close-up picture of it (using a 3MP or better phone camera), which clearly shows the condition of the product, its packaging and any associated booklets or tags intact. Next click the ‘Request Return’ button at the end of Returns Policy section, fill the form with information of your original order, upload the pictures you clicked, select the reason for return and choose the relevant refund/exchange option. Submit the form with any special remarks or instructions you may have for our Returns Department. Allow 48 hours to approve the return request and email you a RMA# (Return Merchant Authorization number). After you have received the RMA#, please use the envelope provided inside your original order to carefully pack the return items, fill the Return Checklist (also provided in the original order) with the RMA# and insert these inside the envelope and securely seal it. Within 1-2 business days we will get the return package picked up. However if your pincode is not serviceable by our courier partners we will ask you to use the label attached to the Return Checklist and mail it to us at our India Distribution Center. Once we have received the return package and inspected it, we shall initiate the refund/exchange process and communicate with you via email with the status of your return request and follow through till you get the replacement or till your refund is processed. For a visual representation, Click here


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